Online Order Processing
All online orders require a two hour processing time before being ready for shipment, or pickup. Processing will only occur during our normal business hours of 9:00AM to 4:00PM Monday – Friday.
Availability of Items
We try our best to show the availability of our products online, however, there may occasionally be differences between what is available in store versus online. In this case, we will let you know after you place your order if we are unable to fulfill with current stock.
Order Cancellations
If you wish to cancel your order after placing it, please contact us using our contact page, phone number, or send an email to: cancellations@deercreekmarket.com – we will cancel your order unless it is already shipped or ready for pickup.
What do I need to pickup my order?
To pickup your order after you place it online, you will receive an email stating that your order is ready for pickup. In this case, please come to our store and your order will be ready at the front, or in our cooler and staff will get it for you.
Do you ship perishable / cold products?
Yes. For perishable products, we pack and ship accordingly, including cold packs, or ice. Please understand this may cause spoilage if left out on a porch, or if left without a pickup for an extended period of time.
Is Shipping Free?
We only offer free shipping during our promotions and through coupon codes. Please join our newsletter, or follow us on Facebook to see our current promotions and get coupons.
Is my data secure?
Yes! We use the latest in digital encryption, including SSL certificates with identification masking to ensure that no one can get your personal data.
Do you share my information with anyone?
Of course not! We only share your information regarding your orders with our staff members who pack, ship, and prepare your orders.
SHIPPING AND RETURNS
When will my order ship?
Your order will ship in 24 hours, or sooner, from the time you submit your order. We will let you know if there are any delays in processing, or stock availability.
Can you ship perishable items?
Yes, depending on the item. We will do our best to pack accordingly with ice and/or cold packs. However, given the nature of fresh products, or frozen products, shipping may not be available.
Cancelling orders before shipment
You can cancel your order up to the point of being ready for shipment. Please contact us for more information
What do I need to pick up my order?
Please bring a copy of your receipt, or your order number to the store after we send you an email that your order is ready for pickup.
